Petaholic Grooming Policies
– The appointment can be canceled one hour before and the full amount paid can be refunded
– The appointment can be changed and moved to another day as desired, one hour before the appointment
– An amount of 50 riyals will be deducted from the full amount paid in the event of cancellation of the appointment or request to postpone it in the event that the time exceeds the scheduled hour for modification or cancellation.
The remaining amount paid will be returned to the customer
– Our team examines your pet to ensure that it is free of fungi, as we do not deal with infected animals that appear to be clearly infected.
-If invisible fungal infections are discovered, the team does not complete the request and the amount is returned to the customer
– In the event that a fungus is discovered that is visible to the naked eye and the customer does not disclose it, an amount of 30 riyals will be deducted from the order value, the order will be canceled, and the rest of the amount will be returned to the customer.
– Our team works with fully equipped cars, so you must be aware that the scheduled date may be delayed due to road conditions and circumstances beyond our control. The customer will be informed of the delay if it occurs and the appointment will be arranged with him. The customer has the right to postpone or modify his appointment if the team is late for a full half hour by communicating with customer service.
-The customer has the right to postpone the appointment only once, and a fee of 25 riyals will be charged for postponing the same appointment for a second time.
–If the client wishes the service to be provided using their own equipment and tools, the equipment and tools must be of a high professional standard to enable the technician to deliver the service as required. The technician has the right to refuse the use of the equipment and tools if they do not meet these standards, and we will not be able to provide the service under such circumstances.
Thank you for your understanding and cooperation.